Shipping Policy

Thank you for shopping with Qarivonex. Here you will find everything you need to know about how and when your order will reach you.

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Where We Deliver

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We currently deliver within the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We are unable to ship to addresses outside the UK.

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Delivery Options

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We offer two delivery options at checkout.

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Free Standard Delivery

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Free on every order. Estimated delivery time is 4 to 5 business days after dispatch.

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Insured Express Delivery

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£2.95 per order. Estimated delivery time is 3 to 5 business days after dispatch. Your parcel is fully insured and tracked from the moment it leaves us until it reaches your door, giving you extra peace of mind.

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Delivery times are estimates and are not guaranteed. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may occasionally take a little longer.

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Order Processing

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Orders are processed on business days, Monday to Friday, excluding weekends and UK bank holidays. Orders placed after 12:00 noon UK time, or on a weekend or bank holiday, will be processed on the next business day.

 

During busy periods such as sales or the run up to Christmas, processing may take slightly longer. We will always do our best to get your order to you as quickly as possible.

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Order Tracking

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As soon as your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel's journey.

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Taxes and Duties

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All of our prices include VAT where applicable. As we only deliver within the UK, there are no additional customs charges or import duties to pay on delivery.

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Delivery Address

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Please double check your delivery address before completing your order. If you notice a mistake, contact us as soon as possible at info@qarivonex.com. We will do our best to update it, but once your order has been dispatched we cannot guarantee that changes will be possible.

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Delayed, Lost or Damaged Parcels

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If your parcel has not arrived within the estimated delivery time, please check your tracking information first and then get in touch with us. We will look into it with the courier straight away.

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Your order remains our responsibility until it has been delivered to you. If a parcel is confirmed lost in transit, we will send a replacement or give you a full refund.

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If your parcel arrives damaged, please email us at info@qarivonex.com within 48 hours of delivery with your order number and a few photos of the parcel and item, so we can resolve it quickly. This does not affect your statutory rights.

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Questions

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If you have any questions about delivery, our team is happy to help.

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Email: info@qarivonex.com Phone: +44 7503 484514