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Returns and Refunds
We want you to love every piece you buy from Qarivonex. If something is not quite right, this page explains how to return it and how refunds work.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your items, without giving any reason.
To cancel, simply email us at info@qarivonex.com with your order number and the items you would like to return within this 14 day period. Once you have told us, you then have a further 14 days to send the items back to us.
Before You Return
Check the details first
Each product page includes measurements and material information. If you are unsure whether a bag will fit your everyday essentials, feel free to email us before ordering and we will gladly help.
Handle with care
You are welcome to examine your item as you would in a shop, but please keep the protective film, tags and dust bag in place until you are sure you want to keep it.
Keep the packaging
Hold on to the original packaging until you have decided. It makes returning much easier and helps protect the item on its way back to us.
Condition of Returned Items
Items should be returned unused, in their original condition and packaging, with all tags, labels and dust bags included. If an item comes back used or damaged beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value.
How to Start a Return
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Email us at info@qarivonex.com with your order number and the items you wish to return.
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We will reply with our returns address and any instructions you need.
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Pack your items securely and include your order number or delivery note.
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Send your parcel using a tracked service and keep your proof of postage until your refund has been processed.
Please send each order back as a separate return.
Return Shipping Costs
If you are returning an item because you changed your mind, the cost of sending it back is your responsibility. If the item is faulty, damaged or not what you ordered, we will cover the return costs.
Refunds
Once your return arrives, we will inspect it and let you know by email. Returns are usually checked within 3 to 6 business days of arriving with us.
Your refund will be made to your original payment method within 14 days of us receiving the items back, or of you providing proof that you have sent them, whichever comes first. If you cancel your whole order, we will also refund the original delivery charge, up to the cost of our least expensive delivery option. Depending on your bank or card provider, it may take a few extra days for the money to appear in your account.
If you would prefer store credit instead of a refund, just let us know.
Exchanges
If you would like a different colour or style, please return the original item for a refund and place a new order. This is the quickest way to make sure you get the piece you want before it sells out.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or different from what you ordered, please contact us at info@qarivonex.com as soon as possible with your order number, a short description and photos of the problem.
Under the Consumer Rights Act 2015, you are entitled to a full refund for faulty goods if you tell us within 30 days of delivery. After 30 days, we will offer a repair or replacement first, and if that is not possible or does not fix the problem, a refund. Your statutory rights are not affected by this policy.
Items We Cannot Accept Back
For hygiene reasons, we cannot accept returns of sealed items, such as cosmetic pouches sold sealed, if the seal has been broken after delivery, unless they are faulty. Items made or personalised to your own specifications, such as monogrammed pieces, also cannot be returned unless they are faulty.
Need Help?
If you have any questions about returns, we are always happy to help.
Email: info@qarivonex.com Phone: +44 7503 484514
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