Privacy Policy

At Qarivonex we take your privacy seriously. This policy explains what personal data we collect when you visit qarivonex.com or shop with us, why we collect it, how we look after it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller responsible for your personal data is:

ERYSS LTD, trading as Qarivonex 6 Readers End, Frome, BA11 1GU, United Kingdom Company number: 16418247 Email: info@qarivonex.com Phone: +44 7503 484514

2. The Data We Collect

Information you give us

When you create an account, place an order, sign up to our newsletter or contact us, we collect information such as your name, billing and delivery address, email address, phone number, order details and any messages you send us. Payment details are entered directly with our payment providers and we never see or store your full card number.

Information we collect automatically

When you browse our website, we automatically collect certain technical information, including your IP address, browser type, device information, the pages you view, the time and date of your visit, and your approximate location based on your IP address.

Information from third parties

We may receive information about you from payment providers, delivery companies, analytics providers and social media platforms, for example when you interact with our pages or adverts on Facebook or Instagram, or when you sign in using a third party account.

3. How and Why We Use Your Data

We only use your personal data where we have a lawful basis to do so. We use it to:

Process and deliver your orders, take payment and handle returns and refunds. Lawful basis: performance of a contract.
Send you order confirmations, dispatch notices and replies to your questions. Lawful basis: performance of a contract.
Send you marketing emails about new arrivals and offers, where you have agreed to receive them. Lawful basis: consent.
Show you relevant adverts and measure how well our website and adverts perform. Lawful basis: consent, where required for cookies, and our legitimate interests.
Prevent fraud and keep our website secure. Lawful basis: legitimate interests and legal obligation.
Keep accounting and tax records and meet our other legal duties. Lawful basis: legal obligation.

4. Who We Share Your Data With

We never sell your personal data. We only share it where needed to run our business, with:

Payment providers, who process your payments securely.
Delivery and courier companies, who need your name, address and contact details to deliver your order.
Our website hosting and ecommerce platform providers.
Email, analytics and advertising partners, including Meta (Facebook and Instagram) and Google.
Professional advisers such as accountants and lawyers.
Authorities and regulators, where we are required to by law.
A buyer or successor, if our business is ever sold or restructured.

Everyone we share data with is required to keep it secure and to use it only for the purpose we shared it for.

5. Cookies

We use cookies and similar technologies to make our website work properly, remember your basket, understand how visitors use the site and show you relevant adverts. Cookies that are not strictly necessary are only set with your consent, which you can give or withdraw at any time through our cookie banner. You can also block or delete cookies in your browser settings, although some parts of the website may then not work correctly.

6. International Transfers

Some of our service providers are based outside the United Kingdom. Where your data is transferred abroad, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner's Office.

7. How Long We Keep Your Data

We keep your personal data only for as long as we need it. Order and payment records are kept for six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe. Account data is kept until you ask us to close your account, unless we need to keep some of it for legal reasons.

8. How We Protect Your Data

We use appropriate technical and organisational measures to protect your data, including encrypted connections and restricted access. No system can be guaranteed to be completely secure, but we work hard to keep your information safe.

9. Your Rights

Under UK data protection law you have the right to:

Access the personal data we hold about you.
Ask us to correct data that is wrong or incomplete.
Ask us to delete your data.
Ask us to restrict how we use your data.
Object to us using your data, including for direct marketing.
Receive your data in a portable format.
Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@qarivonex.com. We may need to confirm your identity first, and we will respond within one month.

You can unsubscribe from marketing emails at any time by clicking the link at the bottom of any email.

If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or online at ico.org.uk.

10. Children

Our website is not intended for children under 13, and we do not knowingly collect their personal data. If we discover that we have collected data from a child under 13 without parental consent, we will delete it promptly.

11. Links to Other Websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies before sharing any information with them.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

13. Contact Us

For any questions about this policy or your personal data, please contact:

ERYSS LTD, trading as Qarivonex Attn: Data Protection 6 Readers End, Frome, BA11 1GU, United Kingdom Email: info@qarivonex.com Phone: +44 7503 484514

Privacy Policy

At Qarivonex we take your privacy seriously. This policy explains what personal data we collect when you visit qarivonex.com or shop with us, why we collect it, how we look after it and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

1. Who We Are

​

The data controller responsible for your personal data is:

​

ERYSS LTD, trading as Qarivonex 6 Readers End, Frome, BA11 1GU, United Kingdom Company number: 16418247 Email: info@qarivonex.com Phone: +44 7503 484514

​

2. The Data We Collect

​

Information you give us

​

​

Information we collect automatically

​

When you browse our website, we automatically collect certain technical information, including your IP address, browser type, device information, the pages you view, the time and date of your visit, and your approximate location based on your IP address.

​

Information from third parties

​

We may receive information about you from payment providers, delivery companies, analytics providers and social media platforms, for example when you interact with our pages or adverts on Facebook or Instagram, or when you sign in using a third party account.

​

3. How and Why We Use Your Data

​

We only use your personal data where we have a lawful basis to do so. We use it to:

​

Process and deliver your orders, take payment and handle returns and refunds. Lawful basis: performance of a contract.

Send you order confirmations, dispatch notices and replies to your questions. Lawful basis: performance of a contract.

Send you marketing emails about new arrivals and offers, where you have agreed to receive them. Lawful basis: consent.

Show you relevant adverts and measure how well our website and adverts perform. Lawful basis: consent, where required for cookies, and our legitimate interests.

Prevent fraud and keep our website secure. Lawful basis: legitimate interests and legal obligation.

Keep accounting and tax records and meet our other legal duties. Lawful basis: legal obligation.

4. Who We Share Your Data With

​

We never sell your personal data. We only share it where needed to run our business, with:

​

Payment providers, who process your payments securely.

Delivery and courier companies, who need your name, address and contact details to deliver your order.

Our website hosting and ecommerce platform providers.

Email, analytics and advertising partners, including Meta (Facebook and Instagram) and Google.

Professional advisers such as accountants and lawyers.

Authorities and regulators, where we are required to by law.

A buyer or successor, if our business is ever sold or restructured.

Everyone we share data with is required to keep it secure and to use it only for the purpose we shared it for.

5. Cookies

​

6. International Transfers

​

Some of our service providers are based outside the United Kingdom. Where your data is transferred abroad, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner's Office.

​

7. How Long We Keep Your Data

​

​

8. How We Protect Your Data

​

We use appropriate technical and organisational measures to protect your data, including encrypted connections and restricted access. No system can be guaranteed to be completely secure, but we work hard to keep your information safe.

​

9. Your Rights

​

Under UK data protection law you have the right to:

​

Access the personal data we hold about you.

Ask us to correct data that is wrong or incomplete.

Ask us to delete your data.

Ask us to restrict how we use your data.

Object to us using your data, including for direct marketing.

Receive your data in a portable format.

Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@qarivonex.com. We may need to confirm your identity first, and we will respond within one month.

​

You can unsubscribe from marketing emails at any time by clicking the link at the bottom of any email.

If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or online at ico.org.uk.

​

10. Children

​

Our website is not intended for children under 13, and we do not knowingly collect their personal data. If we discover that we have collected data from a child under 13 without parental consent, we will delete it promptly.

11. Links to Other Websites

Our website may link to other websites. We are not responsible for their privacy practices, so please read their privacy policies before sharing any information with them.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.